Hotel Front Desk Agent

LAKESIDE, IT'S THE PEOPLE! COME WORK WITH THE BEST!

FULL BENEFIT PACKAGE, BONUS OPPORTUNITIES AND PAID VACATION AND HOLIDAY!

Full - time (Swing Shift) position located at Lakeside Hotel Casino in Osceola, IA

Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

The Front Desk Agent will assist guests with reservations, checking in and out of the hotel, enrolling new players to our A-Play Club, and informing players of new promotions.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for completing transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members.
• Greet all guests and determine how to best assist them.
• Issue room keys to guests at check-in
• Promote A-Play promotions and casino events
• Blocks rooms for groups, VIPs, and casino departments.
• Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information.
• Resolve complaints to ensure guest satisfaction.
• Assist with casino events and promotions, as required.
• Handles a cash bank.
• Other related duties as assigned.

EDUCATION/EXPERIENCE:

• High school diploma or GED required.
• Experience in a front desk or players’ club role in a similarly sized property strongly preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:  Must be able to obtain and maintain an Iowa Gaming License.

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.